Privacy Policy

Last updated: 23.03.2026

Cold World Privacy and Cookie Policy This Privacy Policy sets out the rules for the processing and protection of personal data provided by Users in connection with their use of Cold World’s services through the website.

1. Data Controller The Controller of your personal data is Cold World, headquartered in Gdynia at ul. Podgórska 2C/8, Poland (VAT No.: PL9580195053, REGON: 220114696). For matters related to personal data protection, you can contact us via e-mail at: office@coldworld.eu.

2. Purpose and Legal Basis for Data Processing Your personal data (i.e., first name, last name, e-mail address, phone number, vessel/company name) provided in the contact form are processed for the following purposes:

  • Handling inquiries and emergency breakdown reports (Legal basis: Art. 6(1)(b) GDPR – processing necessary to take steps at the request of the data subject prior to entering into a contract).
  • Conducting business correspondence and responding to submitted messages (Legal basis: Art. 6(1)(f) GDPR – legitimate interests pursued by the controller).

3. Data Recipients Your personal data may be transferred to entities processing it on our behalf, such as hosting service providers (the server hosting our website and e-mail). We ensure that we cooperate exclusively with entities guaranteeing an appropriate level of data security. Due to the use of services such as Google Maps, some data (e.g., IP address within cookies) may be transferred to third countries outside the European Economic Area (EEA), including the USA. We ensure this is done on the basis of appropriate legal safeguards (so-called Standard Contractual Clauses).

4. Data Retention Period Data collected through the contact form will be retained for the period necessary to handle the inquiry, and subsequently for archiving purposes and to secure potential legal claims for a period consistent with applicable law (typically up to 3 years for business correspondence).

5. User Rights You have the right to:

  • Access your data and rectify it,
  • Erase your data (the “right to be forgotten”) or restrict its processing,
  • Data portability,
  • Object to the processing,
  • Withdraw your consent at any time (if the processing is based on consent).

You also have the right to lodge a complaint with the appropriate supervisory authority (in Poland: the President of the Personal Data Protection Office – PUODO) if you consider that the processing of your personal data infringes the GDPR regulations.

6. Cookie Policy Our website uses cookies to ensure the proper functioning of the site (technical cookies) and for analytical purposes. These files do not store sensitive personal data. Users can independently manage cookies through their web browser settings.

7. Data Security The Controller implements modern organizational and technical measures (including an SSL certificate certifying connection encryption) to protect your personal data against unauthorized access, loss, or modification.

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